If you wish to make a return, please email us at thetrailmakersinfo AT gmail.com or call us at 260-225-3029.

How to Return Items
Here is the simple process for returning an item:
1. Contact us by either emailing us at thetrailmakersinfo AT gmail.com or calling 260-225-3029 to obtain return instructions.
2. If the item arrived to you via USPS, we will provide you with a USPS Return Service label.  You are responsible for return shipping costs.
3. Repack the product in its original packaging materials. If the product is damaged in return transit due to packaging error, you will be responsible.

If you are returning a product because it was defective or we shipped you an item that you did not order, The Trail Makers will pay the return-shipping costs.

Refunds
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return, providing it arrives safely. You will be credited for the price of the item minus shipping costs. If you have any questions, please call us at 260-225-3029.

Item(s) Damaged in Transit
Please inspect your items when they arrive. If anything has been damaged in transit contact us at 260-225-3029 or thetrailmakersinfo AT gmail.com. Please retain all of the original packing materials.

Cancellations
Any order that is not a special order or customer order can be cancelled prior to shipping the order. Please email us at thetrailmakersinfo AT gmail.com or call us at 260-225-3029 to cancel an order. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days.